🔁 Cancellation and Refund Policy

Effective Date: 1st Feb 2025

1. Order Cancellation

• Orders can be cancelled before they are dispatched. Once dispatched, cancellation is not possible.
• To request cancellation, contact us immediately on WhatsApp with your Order ID.
• If payment is already made and cancellation is accepted, a full refund will be issued.

2. Return Eligibility

• Returns are accepted only if the product is defective or not functioning as described.
• Returns must be initiated within 7 days of delivery by contacting us on WhatsApp.
• The item must be returned in original condition with packaging and accessories.
• We do not accept returns for cosmetic reasons or change of mind.
• Spare parts are non-returnable once opened or installed.

3. Refund Process

• If a return is approved and the same item is not available for replacement, a refund will be processed.
• Refunds will be issued via the original payment method within 5–7 business days.
• If paid through Razorpay, refunds will reflect directly to the source account or UPI.

4. Damaged or Wrong Product

• In case of receiving a damaged or wrong product, notify us within 48 hours of delivery with clear photos.
• We will either replace or refund depending on stock availability.