🚚 Shipping and Exchange Policy

Effective Date: 1st Feb 2025

1. Shipping Timelines

• Orders are usually dispatched within 1–2 working days after confirmation.
• Delivery time is typically 2–6 business days depending on the delivery location.
• We notify the customer with a tracking link via WhatsApp or email after dispatch.

2. Shipping Partners

• We work with trusted courier services like Blue Dart, Delhivery, DTDC, and India Post.
• Shipping method is chosen based on speed and reliability for your region.

3. Shipping Charges

• Standard shipping fees apply unless an offer specifies “Free Shipping.”
• For Cash on Delivery (COD), extra fees may apply if available in your area.

4. Delivery Issues

• If your order hasn’t arrived within 7 days of dispatch, contact us with your Order ID.
• Check that the address and phone number you provided are accurate.
• In case of lost shipments, we will investigate with the courier partner and resolve accordingly.

5. Damage During Transit

• Always inspect your parcel before accepting it from the delivery agent.
• If the package is tampered with or physically damaged, refuse delivery and contact us immediately.
• All issues must be reported within 24 hours of delivery along with unboxing proof.

6. Exchange Policy

• We allow exchange within 7 days of delivery only for functional defects (e.g., touch not working, no sound).
• The product must be returned in original packaging with all accessories provided.
• No exchange will be approved for cosmetic issues like minor scratches or dents.
• Spare parts are not eligible for exchange once opened or installed.