Shipping
- Where we deliver: addresses across India.
- Dispatch time: we usually dispatch orders within 1–2 business days of confirmation. Orders placed on Sundays and public holidays are processed on the next business day.
- Standard delivery (usually 3–5 business days after dispatch): ₹99. Free on orders over ₹4,999.
- Express delivery (usually 1–2 business days after dispatch): ₹249.
- Delivery times are estimates. Remote locations and courier delays can add time.
- Tracking: use Track Order with your order number (it starts with NLH-). You can also write to us and we will share the courier tracking details.
Cancellation
- You can cancel an order any time before it is dispatched. Contact us with your order number and we will cancel it and refund any online payment in full.
- Once an order has shipped it cannot be cancelled, but you can refuse a Cash on Delivery parcel at the door or return it under the policy below.
- We may cancel an order if an item is out of stock, a price was shown incorrectly or we cannot verify the order. If we do, you receive a full refund.
Returns & refunds
- Return window: 30 days from the date of delivery.
- Eligible items: unused items in their original packaging with all accessories. Spare parts that have been installed, opened beyond inspection, soldered or physically damaged cannot be returned unless they are faulty (see Warranty).
- Refurbished phones: return them in the same condition you received them, with all accessories, the original box and your order number. Remove all accounts (Apple ID, Google account) and screen locks first.
- How to return: contact us with your order number and the reason. We will confirm the return and tell you how to send the item back. Please do not ship anything back before we confirm.
- Refund timeline: after we receive and inspect the item, we refund the amount paid (excluding any non-refundable express shipping fee) to the original payment method within 5–7 business days. For Cash on Delivery orders we refund by bank transfer or UPI to details you give us.
- If a return does not meet these conditions we will tell you why and send the item back to you.
Warranty
- The warranty period for each item is shown on its product page.
- The warranty covers manufacturing or functional defects. We will repair, replace or refund a faulty item.
- It does not cover physical damage, water or liquid damage, damage caused during installation, burn or electrical damage, or tampering and use of the part outside its intended phone model.
- To claim: contact us with your order number and a short description. A photo or video of the problem helps us resolve it faster. We may ask you to send the item back for inspection.
- Phone repair labour or installation charged by a third-party shop is not covered.
Damaged, defective or wrong item
If your parcel arrives damaged, or the item is wrong or not working, please contact us within 48 hours of delivery with your order number and clear photos (a video of opening the parcel helps). We will arrange a replacement or refund at no extra cost to you.
Contact us
Email our support team, or use the contact form.